Shipping Policy

Shipping Policy

Order Processing Time
At edineen.store, we take pride in processing orders efficiently. Once your payment is confirmed, our team carefully prepares and packages your green plants within 1-3 business days. Please note that during peak seasons such as holidays or special sales events, processing times might extend slightly due to increased demand. We appreciate your patience and will notify you promptly if any delays occur.

Shipping Destination
Currently, our shipping services are available exclusively within the United States. We do not support international shipping at this time to ensure the quality and timely delivery of our delicate products.

Estimated Delivery Time
After dispatch, you can expect your order to arrive within 5-7 business days. Delivery times depend on your location and the logistics carrier’s efficiency. For customers located in remote or rural areas, delivery might take a little longer. Please also be aware that unforeseen circumstances such as adverse weather, natural disasters, or carrier holidays can impact delivery schedules.

Shipping Fees
We are pleased to offer free standard shipping on all orders within the United States, making your shopping experience even more convenient and cost-effective. There are no hidden fees or additional charges for standard delivery. For customers seeking faster delivery, expedited shipping options may be available at checkout for an additional fee.

Order Tracking
Once your order leaves our warehouse, we will send you a detailed shipment confirmation email that includes a tracking number. You can use this number to track your package online in real-time until it reaches your doorstep. Tracking allows you to stay informed and plan accordingly for the arrival of your order.

Shipping Address Accuracy
To ensure smooth delivery, please double-check that your shipping address is complete, accurate, and updated at the time of placing your order. This includes the recipient’s name, street address, apartment or suite number (if applicable), city, state, and zip code. We cannot be held responsible for delivery failures or delays caused by incorrect or incomplete addresses provided by customers.

Shipping Issues and Customer Support
Your satisfaction is our priority. If your package is lost, damaged, delayed, or if you encounter any shipping-related issues, please contact our dedicated customer support team immediately at support@edineen.store or by phone at +1 (415) 555-0193. We will investigate the matter with the shipping carrier and work diligently to resolve the problem to your satisfaction, including arranging replacements or refunds when appropriate.

Additional Information

• All shipments are carefully packaged to protect your plants during transit. However, some minor damage may occur due to handling by carriers. If you notice any damage upon receipt, please document it with photos and notify us within 48 hours.
• Please be aware that delivery timeframes do not include weekends or public holidays.
• We recommend someone be available to receive the package at the delivery address to avoid missed deliveries or returns to sender.

Thank you for trusting edineen.store for your indoor and outdoor green plant needs. We are committed to providing you with excellent service and high-quality products delivered right to your door.

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