Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Are your plants real or artificial?
All the greenery sold on edineen.store is artificial. Our plants are crafted with high-quality materials designed to mimic the appearance and texture of real foliage — offering a lifelike look without the need for maintenance.

2. What are your artificial plants made of?
Our faux plants are made from a combination of silk fabric, high-grade plastic, and PE/PU materials. These materials ensure long-lasting color, realistic texture, and durability for indoor environments.

3. Do your plants require any maintenance?
One of the main benefits of our artificial plants is zero maintenance. No watering, pruning, or sunlight is required. We recommend occasional dusting with a soft cloth or gentle air spray to keep them looking fresh.

4. Are your plants suitable for outdoor use?
Most of our plants are designed for indoor use. However, some selected items are UV-resistant and suitable for shaded outdoor areas. Please check the product description to confirm suitability.

5. Can I place these plants in bathrooms or low-light rooms?
Yes! Since our plants don’t rely on light, they’re perfect for bathrooms, basements, or windowless spaces — anywhere real plants may not thrive.

6. Are pots included with the plants?
Yes, all our plants come pre-potted in minimalist, neutral-colored containers. Product pages will indicate the type and size of the included pot.

7. How are the plants shipped? Will they arrive assembled?
Our products are securely packed to ensure they arrive in excellent condition. Most plants come fully assembled, though larger items may require gentle shaping upon arrival to restore their natural form.

8. Do you accept returns or exchanges?
Yes. We offer a 30-day return policy for all non-damaged items. If you’re not satisfied with your purchase, simply contact us at support@edineen.store within 30 days of delivery.

9. How long does shipping take?
Orders are processed within 1–3 business days. Standard U.S. shipping usually takes 5–7 business days. Tracking information will be provided once your order ships.

10. Can I gift your products to someone else?
Absolutely! Our products make excellent gifts. You can ship directly to a recipient and add a custom message at checkout.