Return & Refund Policy

Return & Refund Policy

At edineen.store, we are dedicated to ensuring that every customer is fully satisfied with their purchase. We understand that sometimes things don’t work out as expected, so we offer a transparent and customer-friendly return and refund policy designed to make your shopping experience worry-free and enjoyable.

1. Hassle-Free Returns and Exchanges
We accept returns and exchanges with no additional handling or restocking fees. If you receive a damaged item, the wrong product, or if the product simply doesn’t meet your expectations, please contact us immediately. Our goal is to make the return or exchange process as smooth as possible.

2. 30-Day Free Return Window
You have 30 calendar days from the date your order is delivered to request a return or exchange. To be eligible for a return, the items must be in their original condition, unused, and in the original packaging with all tags and accessories intact. We encourage you to inspect your order upon receipt and contact us promptly if there are any issues.

3. Return Shipping Costs

• If the return is due to an error on our part (such as defective, damaged, or incorrect items), we will fully cover the return shipping costs.
• For returns due to a change of mind or other personal reasons, the customer is responsible for paying the return shipping fees. We recommend using a trackable shipping method to ensure your return reaches us safely. Please note that shipping costs are non-refundable.

4. How to Initiate a Return or Exchange
To begin the return or exchange process, please contact our customer service team with your order number and detailed reason for the return:
● Email: support@edineen.store
● Phone: +1 (415) 555-0193

Our team will provide you with instructions, including the return shipping address and any necessary forms. Please do not send products back without prior authorization.

5. Refund Processing Timeframe
Once we receive your returned item, it will undergo a quality inspection to ensure it meets the return conditions. We will notify you within 3 business days about the status of your refund or exchange approval. Approved refunds will be processed within 7 business days to your original payment method. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

6. Non-Returnable Items

• Customized, personalized, or made-to-order products cannot be returned unless they arrive damaged or defective.
• Items damaged due to misuse, neglect, or improper handling after delivery are not eligible for return.

7. Exchanges
If you wish to exchange a product for a different size, color, or style, please follow the same return process and place a new order for the desired item. Exchanges are subject to product availability.

8. Customer Satisfaction Commitment
Your satisfaction is our highest priority. If you have any questions or concerns about your order, returns, or refunds, please do not hesitate to reach out to our friendly customer support team. We are here to assist you every step of the way and ensure you have a positive shopping experience at edineen.store.

Thank you for shopping with us!